Key performance indicators

Update on Covid-19 – 3 August 2020

We anticipate that all industry fora that we host will remain online, until such time that all participants return to travelling normally across the UK. We will continue to monitor the situation with a view to either maintaining this approach or reverting to an agreed normal.

Throughput KPI

The Throughput KPI is indicative of the industrial strength of LLU processes and measures the actual lines delivered. The figures quoted exclude BT downstream connections.

Last updated: 04 Aug 2020
Source: OTA

LLU Provision KPI

Local Loop Unbundling (SMPF / MPF) Provision. The figures quoted exclude BT downstream connections.

Last updated: 04 Aug 2020
Source: Openreach

LLU Repair KPI

Local Loop Unbundling (SMPF / MPF) Repair. The figures quoted exclude BT downstream connections.

Last updated: 04 Aug 2020
Source: Openreach

Wholesale Line Rental KPI

The Wholesale Line Rental (WLR) KPI measures the Openreach performance in the Delivery of WLR orders i.e. delivered on the agreed ‘customer committed date’ and ‘working’.

Last updated: 04 Aug 2020
Source: Openreach

Wholesale Line Rental Repair KPI

The Wholesale Line Rental Repair KPI measures the Openreach performance in the repair of WLR analogue circuits, which have been reported faulty against the target repair time for the contracted Service Maintenance Level (SML).

Last updated: 04 Aug 2020
Source: Openreach

Ethernet Provisioning to CCD KPI

Last updated: 04 Aug 2020
Source: Openreach

Ethernet Repair KPI

Last updated: 04 Aug 2020
Source: Openreach