Key performance indicators
Update on Covid-19 – 7 September 2021
We have now put plans into place to reintroduce some element of face to face meetings where justified. Recognising the benefits of both face to face and online meetings we are proposing to blend the two approaches. For the commercial groups we have proposed to meet face to face once a quarter followed by online meetings the next 2 months. Depending upon the success of this method we can review our long-term strategy.
Throughput KPI
The Throughput KPI is indicative of the industrial strength of LLU processes and measures the actual lines delivered. The figures quoted exclude BT downstream connections.
Last updated: 7 September 2021
Source: OTA
LLU Provision KPI
Local Loop Unbundling (SMPF / MPF) Provision. The figures quoted exclude BT downstream connections.
Last updated: 7 September 2021
Source: Openreach
LLU Repair KPI
Local Loop Unbundling (SMPF / MPF) Repair. The figures quoted exclude BT downstream connections.
Last updated: 7 September 2021
Source: Openreach
Wholesale Line Rental KPI
The Wholesale Line Rental (WLR) KPI measures the Openreach performance in the Delivery of WLR orders i.e. delivered on the agreed ‘customer committed date’ and ‘working’.
Last updated: 7 September 2021
Source: Openreach
Wholesale Line Rental Repair KPI
The Wholesale Line Rental Repair KPI measures the Openreach performance in the repair of WLR analogue circuits, which have been reported faulty against the target repair time for the contracted Service Maintenance Level (SML).
Last updated: 7 September 2021
Source: Openreach
Ethernet Provisioning to CCD KPI
Last updated: 2 February 2021
Source: Openreach
Ethernet Repair KPI
Last updated: 2 February 2021
Source: Openreach