OTA2 Update for September 2010

At the end of September the number of unbundled lines (i.e. MPF + SMPF) installed has now reached 7.14 million. The volume of ‘fully’ unbundled lines (i.e. MPF) has now surpassed the volume of ‘shared’ lines (i.e. SMPF) for the first time. Openreach workstack levels are at an all-time high reflecting the vibrant market place which now exists.

On the Telephony front there are 6.13 million WLR lines and the number of telephone numbers using CPS is 3.20 million.


This update is in our revised shortened format. We plan to publish a full update quarterly, with the new interim report in the other months, concentrating on the KPI’s that so many people find useful. Our next full report will be published for the October update, in the more familiar format.

Service Backlog

Unfortunately, the rise in workstack levels combined with various Openreach system, process & resource issues has led to a deterioration in Service Levels across provisioning, repair and PoP-build activities. This situation has been ongoing throughout the summer and whilst various recovery plans are in train, the latest prognosis from Openreach suggests normal lead times are unlikely to be restored until mid-November at the earliest!

Openreach recognise the seriousness of the situation and is briefing industry on progress on a weekly basis.

In the meantime, OTA2 continue to work with industry to improve processes for migrations, homemoves and number porting in respect of existing fixed line copper products and, additionally, determining how they will apply to new NGA-based products.

We will provide more detail in our full update in October.

Our KPI charts show current performance levels.

OTA2 will continue to focus on:

  • 18 month Development Roadmap - implementation & change control
  • EMP consumption issues
  • Documentation issues
  • Data Integrity issues
  • WLR/LLU Product/Process development
  • Connectivity Services – Product/Process Development
  • Current migrations processes-Critical Review
  • Erroneous Fixed Line Transfers activity
  • Fixed line porting - Improvements
  • Service levels (LLU/WLR/Ethernet)
  • Migrations Process development for NGA to/from Copper
  • Minimum Security Standards
  • Openreach Ethernet strategic Product review

    Rod Smith