Telecommunications Adjudicator Update for April 2005


The Scheme is now half way through its expected life for LLU, I am pleased with progress so far, however significant challenges remain; in particular; removing all manual intervention, implementing new Care packages and the demonstration of high volume Bulk Migration processes. Operational Quality is improving rapidly; new Automation and Processes are currently being delivered and tested by LLUOs. The RFT KPI shows good progress.

  • Operational Performance:
    • BT Plan & Build has continued good performance improvement towards 98% of POPs being delivered to customers' expected date. This KPI is close to being met.
    • Right First Time (RFT) End User delivery now stands at approx 91% (See KPI section of Website) it is improving on a week by week basis. The graph End User RFT records a four week rolling average and therefore does not yet fully reflect the most recent improvements. It is important to note that this KPI is a Customer Agreed Date measure (CAD). We will be adding in the near future a Customer Requested Date measure (CRD) which will be a more rigorous indicator of Customer’s perception of performance and will include some stages not yet recorded in the current KPI.
    • The run rate of new unbundled lines is rising each week and the total is currently just over 47,000 and increasing at 2,000 lines per week.
  • There are no Disputes currently being progressed.
  • The Breakthrough Implementation Plan remains substantially on track despite some initial teething problems with new software.
  • The latest industry wide forecast has been collated by the OTA from the LLU Operators input. This shows a continued commitment to deploy LLU by Operators.
  • The LLU/BT IT Directors Group has sponsored a number of workshops to help agree processes and pave the way for BT’s LLU Systems to evolve from the current Tactical platforms to BT’s Strategic Platforms for Wholesale products. These workshops have been well supported by BT and the LLUOs.
  • Backhaul discussions continue whilst Ofcom are also in discussion with BT and Industry on Backhaul aggregation and ring structures. Current agreed Backhaul Improvement plans are progressing.

Our Activities looking forward six months,

  • Focus on the Breakthrough Plan
    • Regular forensic review of Breakthrough, Backhaul, Care Product and PoP Build deliverables, Delivery Confidence Visits throughout relevant BT operations to view plans and improvements in LLU processes and systems.
  • Continuous Monitoring of Quality Of Service
    • Publish Key KPIs and continue detailed review at LLUO/BT bi-laterals.
    • Keep on top of possible Quality Hiccups as Volumes rise, Bulk Migration starts and New Software Drops take effect
  • IT Directors Group
    • Close follow up to ensure that teams inside BT are connected to relevant teams inside LLUOs and agree their joint Tactical & Strategic IT Roadmap & Deliverables.
  • Second Phase issues
    • Key issues in Phase 2 will be Planning for the move to BTs Strategic Systems and Moving to an Agreed ‘Customer Required by Date’ (CRD) process and KPI for Provisioning; LLUOs have been asked to submit their requirements for Process Re-Engineering/Improvement.
  • Plan for ‘Business as Usual’ for LLU

Peter McD. Black
Telecommunications Adjudicator