Office of the Telecommunications Adjudicator 2

Key Performance Indicators for March 2009

Throughput KPI

The Throughput KPI is indicative of the industrial strength of LLU processes and measures the actual lines delivered.

Graph: Throughput KPI

Last updated: 03|04|09

Source: OTA

First Touch - Last Touch Right First Time KPI

Graph: First Touch - Last Touch Right First Time KPI

Last updated: 03|04|09

Source: Openreach

LLU Repair KPI

Graph: Migrations Headline KPI

Last updated: 03|04|09

Source: Openreach

Wholesale Line Rental Right First Time KPI

The Wholesale Line Rental (WLR) KPI measures the Openreach performance in the Delivery of WLR orders (WLR2 & 3) which are ‘Right First Time’ i.e. Delivered on the agreed ‘customer committed date’ and ‘working’. The metric also delineates those orders which require an engineer visit from those that don’t.

Graph: Wholesale Line Rental Right First Time KPI

Last updated: 03|04|09

Source: Openreach

Wholesale Line Rental Repair KPI

The Wholesale Line Rental First Touch Last Touch Repair KPI measures the Openreach performance in the repair of WLR analogue circuits (WLR2 & 3), which have been reported faulty against the target repair time for the contracted care level. (Standard, Prompt or Total Care).

Graph: Wholesale Line Rental Right First Time KPI

Last updated: 03|04|09

Source: Openreach

Ethernet Provisioning to CCD KPI

Graph: Wholesale Line Rental Right First Time KPI

Last updated: 03|04|09

Source: Openreach

Ethernet Repair KPI

Graph: Wholesale Line Rental Right First Time KPI

Last updated: 03|04|09

Source: Openreach

Openreach LLU KPIs

The link above connects to the Openreach website where Openreach publishes Openreach's LLU measures.