Key Performance Indicators for December 2005


End User KPI

The OTA Right First Time KPI measure whether a Working Service was delivered in
time to meet the end customer's expectation of the completion date set at point
of sale. This includes all steps within the LLUO and BT.

Graph: End User KPI

Last updated: 13|01|06

Throughput KPI

The Throughput KPI is indicative of the industrial strength of LLU
processes and measures the actual lines delivered against the forecast.

Graph: Throughput KPI

Last updated: 13|01|06

First Touch - Last Touch Right First Time KPI

Last updated: 13|01|06



The link above connects to the BT Wholesale website where BT publishes BT's LLU measures.