Key Performance Indicators for August 2006

End User KPI

The OTA Right First Time KPI measure whether a Working Service was delivered in
time to meet the end customer's expectation of the completion date set at point
of sale. This includes all steps within the LLUO and BT.

Graph: End User KPI

Last updated: 01|09|06

Source: OTA

Throughput KPI

The Throughput KPI is indicative of the industrial strength of LLU
processes and measures the actual lines delivered against the forecast.

Graph: Throughput KPI

Last updated: 01|09|06

Source: OTA

First Touch - Last Touch Right First Time KPI

Graph: First Touch - Last Touch Right First Time KPI

Last updated: 01|09|06

Source: Openreach

Backhaul Delivery

This graph represents Openreach's progress towards improving the timely delivery of LLU backhaul circuits. It measures the percentage of circuits installed on time during the week against the improvement target agreed between LLU Executive and Openreach.

Graph: Backhaul Delivery

Last updated: 01|09|06

Source: Openreach

Openreach LLU KPIs

The link above connects to the Openreach website where Openreach publishes Openreach's LLU measures.