Key Performance Indicators for April 2008

End User KPI

The OTA Right First Time KPI measure whether a Working Service was delivered in
time to meet the end customer's expectation of the completion date set at point
of sale. This includes all steps within the LLUO and BT.

Last updated: 07|05|08

Source: OTA

Throughput KPI

The Throughput KPI is indicative of the industrial strength of LLU processes and measures the actual lines delivered.

Last updated: 07|05|08

Source: OTA

First Touch - Last Touch Right First Time KPI

Last updated: 07|05|08

Source: Openreach

Migrations Headline KPI

Last updated: 07|05|08

Wholesale Line Rental Right First Time KPI

The Wholesale Line Rental (WLR) KPI measures the Openreach performance in the Delivery of WLR orders (WLR2 & 3) which are ‘Right First Time’ i.e. Delivered on the agreed ‘customer committed date’ and ‘working’. The metric also delineates those orders which require an engineer visit from those that don’t.

Last updated: 07|05|08

Source: Openreach

Wholesale Line Rental Repair KPI

The Wholesale Line Rental First Touch Last Touch Repair KPI measures the Openreach performance in the repair of WLR analogue circuits (WLR2 & 3), which have been reported faulty against the target repair time for the contracted care level. (Standard, Prompt or Total Care).

Last updated: 07|05|08

Openreach LLU KPIs

The link above connects to the Openreach website where Openreach publishes Openreach's LLU measures.